Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or access problems and we will guide you through the steps. Use live chat for fastest response, or email if you need to attach documents. We aim to resolve most enquiries quickly and keep you updated until the matter is closed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; usually replies within 1 hour) |
| General enquiries | [email protected] (non-urgent questions; responses within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; expected reply within 48 hours) |
| Phone | +44 20 7946 0328 (live support during working hours; emergency email support outside hours) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require an explanation or supporting documents. Include a clear subject line and make sure your contact details are current so the team can identify your request and reply without unnecessary delays. For account matters, use the email address linked to your profile where possible.
Contact Form
Response Time
Contact our support team through live chat or email for help with your account, payments, games, or promotions. Most inquiries receive a reply within one business day. If your request needs additional checks or involves a more complex issue, it may take longer to review. Please include relevant details when contacting us so we can direct your query to the right team.
Feedback
We'd love your feedback. Share suggestions, ideas, or reports about games, payments, promotions, or site features and we'll review them carefully. Your input helps us improve navigation, offers, and support. Send thoughts via the in-site feedback form or email to [email protected]. We read every message and use feedback to make the site easier, fairer, and more enjoyable for everyone.